BUYER BEWARE - Is "Coquitlam Best Buy" Really Running A Warranty Rip-Off?
There I am sitting at the Geek Squad counter at the Coquitlam Best Buy. I'm waiting around to pick up my computer that was loaded with Norton 360 and figuring out a problem with a content blocker. The sales rep is scratching down numbers attempting to sell a couple next to me 3 computer systems for their kids for Christmas.
Ok Sir - he says. So you're looking at this total $89 for Norton 360 $20 for recovery discs x 3, as well as $30 each for a 2 year extended warranty package. So that's $90 TOTAL for the 2 years warranty that will include All Three COMPUTERS.
$30? Excuse me? Did I hear that right?
I lean in a bit more in order to hear the pitch too. He repeats the figures back to the wife who is computing all of the totals and repeats $30 x 3 for a two year extended warranty for all three computers.
What is it? I interrupt the sales pitch.
Excuse me, sorry to interrupt, but did I just now hear you say that a two year warranty is $30?
Indeed that is correct he says. My manager approved that.
Really? I say. You mean the same lady who just charged me $190 for a 3 year extended warranty?
I call the lady over and present her my bill. What sort of business are you people running here? I say.
So let me get this straight... a 2 year warranty for THREE computer systems is $90 and a 3 year extended warranty for just one computer is $190?
I ask to talk to the General Manager and the lady leaves for about 15 minutes.
She comes back and says that the General Manager has offered me a 50% discount on my warranty package. I ask to speak with him personally and she is gone for an additional 10 minutes. By this time I'm thinking to myself, these guys are complete scammers.
The General Manager comes over and I put out my hand to shake his hand and he looks at me with this stern look and draws an Arnold Schwarzenegger "HE MAN" grip and nearly crushes my hand. He takes this really stern stance like we're likely to have a "scrap" or something.
What is this - intimidation techniques at the "Coquitlam Best Buy" - I'm thinking?
He proceeds to offer me a $50 refund and gets into this volume purchasing spiel and tells me that if I purchase 3 computers I will get this kind of discount as well. By this time - I'm thinking to myself, these guys are total cons. And So I proceed to the checkout to re-crunch the numbers in my head to try and determine what has just gone down.
I call the General Manager yet again and say - Did I hear you just offer me $50 off when you're Manager just offered me 50% discount?
$50.....50% - I must have gotten the figures confused he says.
I don't think so. I request a complete refund. All I can say is BUYER BEWARE!! If I hadn't seen it myself I would have never believed it could happen for real.
What I believe to be the case is that the sales managers are taught to eye up the buyer - look at their clothes, their shoes as well as their jewelry to determine what they feel they could scam for each deal and what they can get away with. Apparently at the "Coquitlam Best Buy" - a 2 year warranty can go for as little as $30 if you're a couple buying 3 computers and if you're a business man sporting a Rolex, you can expect to pay $190 for 3 years. Amazing!
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